Order Inquiries

How do I cancel my order?

Order cancellations are not guarenteed as it might already be in the processing or shipment stages. Please email our team at [email protected] with your cancellation request as soon as possible. If we are unable to cancel, you can alwa

Can I edit my order after it's been placed?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team at [email protected] immediately after placing y

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. Once your order ships, we will send you another email with the tracking number. Tracking information may not be immediately available after

How do I make a return or exchange?

Returns and exchanges are accepted within 30 days of purchase. Items must be unused, unwashed, and in the original packaging. Final sale items are not eligible for return or exchange. Please visit our return portal here to begin a return or exchange:

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

What do I do if I received the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). While we may not be able to guarant

My item has a quality issue. What do I do?

We’re sorry you’re experiencing an issue with your item. To initiate a quality claim, please email [email protected] with your order number (if available), a description of the issue, and pictures showing the Berkshire label and defect

What if my package gets lost or arrives damaged?

At Berkshire we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relev

When will I get my refund after returning?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 5 business days for the refund to reflect in your account.