My item has a quality issue. What do I do?Updated a month ago

We’re sorry you’re experiencing an issue with your item. To initiate a quality claim, please email [email protected] with your order number (if available), a description of the issue, and pictures showing the Berkshire label and defect. We will then work with you to provide a replacement, discount code, or a refund. 

We can only offer refunds on purchases made within 30 days on our website. If the purchase was made more than 30 days prior to the date that you contacted us about the issue, we will only be able to provide a replacement or a code.  

At this time, we cover quality issues only on products that were purchased in the United States and cannot ship replacement products outside of the United States.