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How do I start a return?
For returns or exchanges, please visit our return portal here: https://berkshire-blanket-inc.loopreturns.com/#/
How do I file a warranty claim for my heated product?
Berkshire offers a 5-Year Limited Warranty for all of our heated products. If you believe you are experiencing a manufacturing defect, you can start a claim by following the steps below. Any physical damage, alterations to the item, consumer misuse,
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Do you offer expedited shipping?
Yes, we do offer expedited shipping. Two-Day (2-3 business days) shipping is $25, and Overnight (1-2 business days) shipping is $45. Please note that transit times indicate the duration after the order is fulfilled (usually within 48 hours).
What is your cancellation policy?
Order cancellations are not guarenteed as it might already be in the processing or shipment stages. Please email our team at [email protected] with your cancellation request as soon as possible. If we are unable to cancel, you can alwa
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). While we may not be able to guarant
Do you offer free shipping?
We offer fast and free shipping for orders over $75 within the United States.
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • Ground: Typically arrives within 5-7 business days. • Two-Day: Typically arrives within 2-3 business days. • Overnight: Typically arrives within 1-2 business days.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. Once your order ships, we will send you another email with the tracking number. Tracking information may not be immediately available after
What if my package gets lost or arrives damaged?
At Berkshire we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relev
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 5 business days for the refund to reflect in your account.
What’s your return policy?
We only accept returns or exchanges within 30 days of purchase. Items must be unused, unwashed, and in their original packaging. Final sale items cannot be returned or exchanged. To request a return or exchange, please visit the link to our return po
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
How much does shipping cost?
Ground: $10 (FREE on order $75+) Typically arrives within 5-7 business days.Two-Day: $25Typically arrives within 2-3 business days.Overnight: $45Typically arrives within 1-2 business days.
What is your shipping policy?
We offer Ground, Two-Day, and Overnight shipping options. Currently, we do not offer international shipping, but we are working to provide this service in the future. For additional questions about our shipping policy, please contact us at customerca
Do you ship worldwide?
Unfortunately we do not ship internationally. We only ship to the US its territories at this time.
How do I make a return?
Returns are accepted within 30 days of purchase. Items must be unused, unwashed, and in the original packaging. Final sale items are not eligible for return. Please visit our return portal here to begin a return or exchange: https://berkshire-blanket
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible. For r
How do I cancel my order?
Order cancellations are not guarenteed as it might already be in the processing or shipment stages. Please email our team at [email protected] with your cancellation request as soon as possible. If we are unable to cancel, you can alwa
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team at [email protected] immediately after placing y