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Berkshire Home Co.

Once your return has been received and processed, you will be notified via email when the refund has been issued.Please allow up to 5&#xA0;business days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 5 business days for the refund to reflect in your account.

When will I get my refund after returning?

Order Inquiries

Return Policy

Cancellation Policy

Quality Claim Policy

Policies

How do I cancel my order?

Can I edit my order after it's been placed?

How do I track my order?

How do I make a return or exchange?

My order was marked delivered but it’s not here.

What do I do if I received the wrong item in my order?

My item has a quality issue. What do I do?

What if my package gets lost or arrives damaged?

How long does delivery take?

How much does shipping cost?

Do you ship internationally?

Do you offer expedited shipping?

Do you offer free shipping?

Shipping Information

Where can I find special coupons or promotions?

Do you offer donations?

Do you have a wholesale program?

What is the best way to wash my plush or fleece item?

What is the thread count of my plush item?

How do I apply promo/discount codes?

General FAQ

How do I file a warranty claim for my heated product?

What is the heated warranty included with my heated product?

How do I wash my heated item?

Can I get a replacement cord for my heated item?

Heated Inquiries

When will I get my refund after returning?Updated a month ago