Quality Claim PolicyUpdated a month ago

Non-Heated Quality Claims:

If you are unsatisfied with your purchase due to a manufacturing issue, we are happy to resolve the situation for you.

To initiate a quality claim, please email [email protected] with:

1. Your order number (starts with BB)

2. A description of the issue you're experiencing

3. An image of the issue you're experiencing

4. An image of the branded tag sewn into the item

Upon approval, will work with you on a proper remedy including either a replacement, a code to our website, or a refund. We can only offer refunds on purchases made within 30 days on berkshireblanket.com.  If the purchase was made more than 30 days prior to the date that you contacted us about the issue, we will only be able to provide to you a replacement or a code. 

At this time, we only cover quality issues on products that were purchased in the United States and we cannot ship replacement products outside of the United States. Our quality guarantee covers quality issues only, not returns. 

This policy is subject to change, without any notice, at any time.  

Heated Quality Claims:

Berkshire offers a 5-Year Limited Warranty for all of our heated products. If you believe you are experiencing a manufacturing defect, you can start a claim by following the steps below. Any physical damage, alterations to the item, consumer misuse, or improper care will void this warranty. 

1. Register your heated product here to be eligible. 

2.Email [email protected] with a description of your issue, images of the blanket laid out flat, cord in its entirety, and the sewn in label.

3. We will then review and advise on approval or denial. If approved, you will be emailed instructions on how to destroy your item to receive a one-time refund.

This policy is subject to change, without any notice, at any time.