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berkshireblanket

We're here to help. Here you can find answers to FAQs, get assistance with returns, exchanges, order cancellations, and more.

Berkshire Home Company: Help Center

For returns or exchanges, please visit our return portal here: https://berkshire-blanket-inc.loopreturns.com/#/

For returns or exchanges, please visit our return portal here: <a data-fr-linked="true" href="https://berkshire-blanket-inc.loopreturns.com/#/" id="isPasted">https://berkshire-blanket-inc.loopreturns.com/#/</a>

How do I start a return?

Berkshire offers a 5-Year Limited Warranty for all of our heated products. If you believe you are experiencing a manufacturing defect, you can start a claim by following the steps below. Any physical damage, alterations to the item, consumer misuse,

Berkshire offers a&#xA0;5-Year Limited Warranty&#xA0;for all of our heated products. If you believe you are experiencing a manufacturing defect, you can start a claim by following the steps below. Any physical damage, alterations to the item, consumer misuse, or improper care will void this warranty.&#xA0;1. Register your heated product <a href="https://berkshireblanket.com/pages/heated" style=" text-decoration: underline;">here&#xA0;</a>to be eligible.&#xA0;2.Email customercare@berkshirehomeco.com&#xA0;with a description of your issue, images of the blanket laid out flat, cord in its entirety, and the sewn in label.3. We will then review and advise on approval or denial. If approved, you will be emailed instructions on how to destroy your item to receive a one-time refund.This policy is subject to change, without any notice, at any time.&#xA0;

How do I file a warranty claim for my heated product?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to us at <a href="mailto:customercare@berkshirehomeco.com">customercare@berkshirehomeco.com</a>&#xA0;as soon as possible.

My order was marked delivered but it’s not here.

Yes, we do offer expedited shipping. Two-Day (2-3 business days) shipping is $25, and Overnight (1-2 business days) shipping is $45. Please note that transit times indicate the duration after the order is fulfilled (usually within 48 hours).

Yes, we do offer expedited shipping. Two-Day (2-3 business days) shipping is $25, and Overnight (1-2 business days) shipping is $45. Please note that transit times indicate the duration after the order is fulfilled (usually within 48 hours).

Do you offer expedited shipping?

Order cancellations are not guarenteed as it might already be in the processing or shipment stages. Please email our team at customercare@berkshirehomeco.com with your cancellation request as soon as possible. If we are unable to cancel, you can alwa

Order cancellations are not guarenteed as it might already be in the processing or shipment stages. Please email our team at <a href="mailto:customercare@berkshirehomeco.com">customercare@berkshirehomeco.com</a> with your cancellation request as soon as possible. If we are unable to cancel, you can always request a return or exchange once your order arrives.

What is your cancellation policy?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). While we may not be able to guarant

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s).&#xA0;While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

We offer fast and free shipping for orders over $75 within the United States.

We offer fast and free shipping for orders over $75 within the United States.

Do you offer free shipping?

Delivery times vary depending on the destination and the shipping method selected. • Ground: Typically arrives within 5-7 business days. • Two-Day: Typically arrives within 2-3 business days. • Overnight: Typically arrives within 1-2 business days.

Delivery times vary depending on the destination and the shipping method selected.&#x2022; Ground: Typically arrives within 5-7 business days.&#x2022; Two-Day: Typically arrives within 2-3 business days.&#x2022; Overnight: Typically arrives within 1-2 business days.

How long does delivery take?

Once your order has been placed and processed, you will receive a confirmation email with your order details. Once your order ships, we will send you another email with the tracking number. Tracking information may not be immediately available after

Once your order has been placed and processed, you will receive a confirmation email with your order details. Once your order ships, we will send you another email with the tracking number.Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

At Berkshire we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at customercare@berkshirehomeco.com with your order number and any relev

<h3 id="lost-packages">Lost packages</h3>At Berkshire we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:customercare@berkshirehomeco.com">customercare@berkshirehomeco.com</a> with your order number and any relevant details.<h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at <a href="mailto:customercare@berkshirehomeco.com">customercare@berkshirehomeco.com</a> within 72 hours of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 5 business days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified via email when the refund has been issued.Please allow up to 5&#xA0;business days for the refund to reflect in your account.

When will I get my refund?

We only accept returns or exchanges within 30 days of purchase. Items must be unused, unwashed, and in their original packaging. Final sale items cannot be returned or exchanged. To request a return or exchange, please visit the link to our return po

<a data-fr-linked="true" href="https://berkshire-blanket-inc.loopreturns.com/#/" id="isPasted">We only accept returns or exchanges within 30 days of purchase. Items must be unused, unwashed, and in their original packaging. Final sale items cannot be returned or exchanged. To request a return or exchange, please visit the link to our return portal here: https://berkshire-blanket-inc.loopreturns.com/#/</a>

What’s your return policy?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 48 hourd for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

Ground: $10 (FREE on order $75+) Typically arrives within 5-7 business days.Two-Day: $25Typically arrives within 2-3 business days.Overnight: $45Typically arrives within 1-2 business days.

<ul><li>Ground: $10 (FREE on order $75+)&#xA0;<ul><li>Typically arrives within 5-7 business days.</li></ul></li><li>Two-Day: $25<ul><li>Typically arrives within 2-3 business days.</li></ul></li><li>Overnight: $45<ul><li>Typically arrives within 1-2 business days.</li></ul></li></ul>

How much does shipping cost?

We offer Ground, Two-Day, and Overnight shipping options. Currently, we do not offer international shipping, but we are working to provide this service in the future. For additional questions about our shipping policy, please contact us at customerca

We offer Ground, Two-Day, and Overnight shipping options.Currently, we do not offer international shipping, but we are working to provide this service in the future.For additional questions about our shipping policy, please contact us at customercare@berkshirehomeco.com

What is your shipping policy?

Unfortunately we do not ship internationally. We only ship to the US its territories at this time.

Unfortunately we do not ship internationally. We only ship to the US its territories at this time.

Do you ship worldwide?

Returns are accepted within 30 days of purchase. Items must be unused, unwashed, and in the original packaging. Final sale items are not eligible for return. Please visit our return portal here to begin a return or exchange: https://berkshire-blanket

Returns are accepted within 30 days of purchase. Items must be unused, unwashed, and in the original packaging. Final sale items are not eligible for return.Please visit our return portal here to begin a return or exchange: <a data-fr-linked="true" href="https://berkshire-blanket-inc.loopreturns.com/#/" id="isPasted">https://berkshire-blanket-inc.loopreturns.com/#/</a>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

How do I make a return?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible. For r

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible.For returns or exchanges, please visit our return portal here: <a data-fr-linked="true" href="https://berkshire-blanket-inc.loopreturns.com/#/" id="isPasted">https://berkshire-blanket-inc.loopreturns.com/#/</a>We are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at customercare@berkshirehomeco.com. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or refund.

Do you offer refunds or exchanges?

Order cancellations are not guarenteed as it might already be in the processing or shipment stages. Please email our team at <a href="mailto:customercare@berkshirehomeco.com" id="isPasted">customercare@berkshirehomeco.com</a> with your cancellation request as soon as possible. If we are unable to cancel, you can always request a return or exchange once your order arrives.

How do I cancel my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team at customercare@berkshirehomeco.com immediately after placing y

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team at customercare@berkshirehomeco.com immediately after placing your order.